Everything you need to know...
The answers to the questions most people ask are contained on this page. Please check thoroughly before calling to ask.
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In order to board at Greenacre Kennels ALL dogs must meet the following requirements
- must be a minimum of 4 months old.
- less than 12 years old if it is your dogs first time boarding with us.
- must be vaccinated with at minimum a C3 vaccination. (Distemper, Hepatitis, Parvovirus) Vaccination against Bordatella and Parainfluenza (Canine cough) is also strongly recommended. ** Please read- Canine Cough Fact Sheet
- Vaccination must be current. ie- within last 12 months (or 3 years if noted by your vet as such)
We also accept current titre results that show the dog has sufficient immunity to Distemper, Hepatitis and Parvovirus.
- Vaccination boosters must be given no less than 10 full days prior to commencement of boarding period. If you ignore this requirement you risk being turned away upon check-in.
- Proof of vaccination is required to be sighted, we do not take people "on their word". If you cannot find your dog's current vaccination record, your vet will be happy to reprint the certificate or receipt for you.
- You must treat your pet with "Frontline" or similar flea and tick control product before boarding. This ensures your dog does not bring in or take home fleas or ticks. We can supply Frontline if necessary at a cost of $15.
- It is recommended all dogs should be on heartworm preventative medication.
- We also recommend treating your dog for intestinal worms prior to boarding.
- All boarding dogs must be amenable to basic handling and must not be aggressive towards people.
We feed and recommend ADVANCE® dry dog food.
|Small dogs are fed ADVANCE® Turkey and Rice|
|Medium and large dogs are fed ADVANCE® Adult Chicken or ADVANCE® Active depending on their activity level.|
|Young dogs are fed ADVANCE® Puppy Plus.|
For variety we supplement the dry food with Vital Pets Meal meat roll, fresh chicken or kangaroo mince, chicken necks and frames or a spoonful of Natures Gift tinned food. We can also feed a chicken based raw diet (no dry food) if required.
The main meal is fed between 6 and 7pm in the evening, this ensures everyone sleeps well with a full tummy. Young, very small, giant or elderly dogs can be fed twice a day upon request.
Special Needs Diet
If your dog is on a special diet due to allergies or upon Veterinarian advice you are welcome to bring its food for us to feed. There is no additional charge for this service however we request that food is packaged into sealed individual meal portions (eg- zip lock bags).
Medication (tablets, ear drops, eye drops, creams and insulin injections) are administered at no charge. I am also happy to administer supplements etc as required. Please make sure you supply enough medication/supplements for the duration of your dogs stay and that all medications are labeled with the dogs name and dosage instructions. It is a good idea to supply one or two additional days medication in case your return is delayed.
Additional bathing is $20 per bath.
Dogs are let out to free exercise twice per day. In the morning whilst their kennel room is being cleaned and again in the afternoon/evening. Sociable dogs share exercise time in small groups with other sociable dogs of similar size and activity level.
Groups are always small dogs with small dogs, medium dogs with medium dogs, large dogs with large dogs. We do not mix very active young dogs with elderly dogs either. If you have two dogs of very different sizes and want them exercised together then they will not be mixed with any other dogs.
Unsociable/aggressive dogs are exercised in an area on their own. We do prefer to exercise dogs together as they are generally more active, however you can request that your dog be exercised on its own.
The amount of time spent in the exercise areas varies daily and is dependant on the weather, the number of dogs currently boarding and how sociable they are. The more dogs the more "shift changes" are required so everyone gets time outside in the yards. However even at our busiest all dogs will spend a minimum of 2 hours per day free exercising. We do not leave the dogs outside in very hot or wet weather so exercise time is reduced on those days, however when the weather is fine and mild they can spend almost all of the day outside if they wish.
Exercise times are tailored to the seasons. During the hot summer months the dogs are exercised very early in the morning and late in the afternoon/evening once things have cooled down. In winter they stay out longer through the middle of the day and go to bed earlier.
Illness and injuries
We do everything possible to ensure your dog is happy and stays healthy during its stay but as with all living creatures accidents and illness can happen despite the best of care.
For minor illnesses such as one loose motion, minor cuts and abrasions, mild canine cough, mild lameness, we usually choose to treat "in house" using basic first aid, rest and home remedies (eg- chicken and rice for upset tummies).
For more serious illness and injury such as more than one episode of diarrhea, vomiting, coughing, lameness, cuts and abrasions that require more than first aid or any other problem we determine to require veterinary intervention there are two courses of action.
For simple non urgent problems not requiring surgery we enlist the services of mobile vet Dr Karon Eastley of Vets2U http://www.vets2u.com.au
For more complex issues that may require surgery or hospitalization we use Applecross Veterinary Hospital who also operate an out of hours service.
For out of hours emergency situations we can also use Murdoch University Emergency.
Please leave the contact details of your regular vet with us so that they can be liaised with if necessary.
Escape artists, storm phobic, aggressive and fearful dogs (aka special little fur people)
If your dog is a known escape artist, has ever jumped, climbed or chewed through a fence it is imperative you let us know when booking your dogs stay. We only have a limited number of "escape proof" kennels and exercise areas. If you fail to make us aware upon booking you risk being turned away at drop off should there not be an escape proof kennel room available.
If your dog is known to be very storm phobic we recommend obtaining a calming medication such as diazepam (Valium) from your vet for us to give your dog should the need arise. Medication will help your dog remain calm in what is an already stressful environment and will lessen the risk of them injuring themselves should they panic about being in a thunderstorm away from the familiarity of their home.
We do take a limited number of "dog aggressive" dogs for boarding. They are kept segregated from the other dogs and are not mixed with others under any circumstances. You must let us know when booking if your dog is known to be aggressive.
We also board dogs that are fearful of people. The fact we are a small kennel with only one person caring for the dogs (me!) means that I can usually make friends with even the most shy dog after a few days. And they are usually happier having only one new person to get used to. If you dog is known to be very shy it is usually best to plan a stay during one of our quieter times for a first stay. That way I will have more time spare to get to know the dog and things will be less noisy and busy in general.
We do not ever board dogs that are known to be aggressive towards people.
We do not board dogs subject to Restricted Breed Legislation or who have been "Declared Dangerous".
Visiting your dog
In most cases we do not allow owners or their friends to visit the dogs whilst they are staying with us. It may make the owner feel better and the dog would undoubtedly enjoy seeing their human friends. However when it comes time to leave and the dog is unable to go too they can become very upset and even depressed for a day or so afterwards which is very unfair for the dog.
Dogs do not have any real concept of time and wouldn't notice the difference if you were gone a week or a month. But they DO understand being left behind and not allowed to go with you and it is the being left behind that is upsetting for them.
Very occasionally if it is a long term stay and the dog appears to be well settled and adjusted to the situation we may allow a visit or for the owner to collect the dog for a day at the beach etc.
More Frequently Asked Questions
How many kennels do you have?
We are a small facility, licensed for 60 dogs (this includes my own dogs). There is an average of 25 boarding dogs here most of the year and we take up to a maximum of 40 boarding dogs in peak periods.
I have two dogs, can they share a kennel room?
Two medium or larger and up to three small dogs are welcome to share a kennel room and a discount does apply for the additional dog if it is sharing. To qualify for shared boarding rates dogs must live together on a normal day to day basis and must get along well. Sharing dogs must be able to be fed together (approx 2m apart) If they need to be fed totally separate you will be required to pay individual kenneling rates.
I only have one dog, will he have to share a kennel room with another dog?
We do not "double up" single dogs. If you only have one dog then they are guaranteed a kennel room to themselves and will not be forced to share with a strange dog. Exercise time outside is social time but inside the kennel is quiet time and single dogs enjoy having their peace without an annoying housemate stealing their bed or eating their food.
Who looks after the dogs when you are closed?
My partner and I live on the premises as proud owner-operators of Greenacre Kennels. So even when we are "closed" to people we are still here taking care of the dogs. The kennels are my full time occupation and so I spend my all of my time with the dogs and not working elsewhere.
What do I need to bring for my dog?
The most important thing you must remember to bring is your pet's vaccination record or certificate that shows when they were last vaccinated. This needs to be signed by the vet and will preferably have the labels attached. Everything your dog needs is supplied by us, however you are welcome to bring a piece of your dog's blanket/bedding with smells of home, a couple of toys or some special treats just for your dog. (chewy ones are best) Please make sure all items are clearly and permanently labeled. Any bedding must be easily machine washable and line dried.
What information do you need from me?
When dropping your dog off you will need to supply us with the following information.
Full name, address, contact telephone numbers
Name and telephone number of an emergency contact
Full details of your dog - name, age, date of last vaccination and any known medical issues
- Details of your dog's regular veterinarian
Do I need to bring my dogs food?
No, not unless your dog is on on a veterinary prescribed diet.
What is my dog fed?
Most dogs are fed once per day in the evening, they also get a hard 4x2 biscuit when they come back into the kennel from morning playtime. Giant breeds and growing puppies under 12 months are fed twice a day on request. We feed Advance brand dry food and either fresh meat, tinned meat or Tucker time cooked meat roll.
Why is vaccination necessary?
All dogs boarding at Greenacre Kennels are required to be vaccinated against the life threatening diseases of Distemper, Hepatitis and Parvovirus. This vaccination is due either annually (C3) or every third year if given the new "Nobivac" brand of vaccine. Please contact your vet to confirm your pets vaccination status.
If your dog is unvaccinated or you have let its vaccination lapse it may be at risk of contracting one of these deadly diseases. Any of the three can make your dog very sick and treatment is very expensive and not always successful. Whilst there is still a small chance your vaccinated dog will contract one of these diseases the severity of the disease is greatly lessened in the vaccinated dog.
Vaccination against the two common causes of Canine Cough (Kennel Cough) is not mandatory but is strongly recommended. Please note vaccination does not guarantee your pet will not contract Canine cough if exposed. Please read our "Canine Cough Fact Sheet" for more information.
Why must I wait 10 days after vaccination to board my dog?
The stress involved in the change of environment from home to the kennel can lower the immune system of some individuals. This can cause some dogs to develop a mild case of whatever they were just vaccinated against. Recently vaccinated dogs can also shed virus and therefore risk infecting other dogs who may also be immuno compromised due to stress, age or other underlying illness. 10 days is what we have found is a "safe" cut off for most dogs and is enforced to best protect all of our guests as well as our own dogs and young puppies.
Will my dog have to share with a dog it doesn't know?
Whilst we prefer dogs to exercise in groups, single dogs do not share their kennel room with any others. ie- we do not "double up" unknown dogs under any circumstances.
However if you own two or more dogs it is possible for them to share a kennel. Dogs must be normally resident in the same house and must not argue over food or space. We allow a maximum of 3 dogs under 10kg or 2 dogs over 10 kg to share. We reserve the right to separate dogs if deemed necessary and normal boarding charges will apply.
What is Canine Cough?
Canine Cough (also commonly known as Kennel Cough) is a highly contagious respiratory tract infection. A doggy version of the 'flu. In healthy adult dogs it is usually more of an inconvenience than anything but can be serious for the very young, the very old or immuno-compromised pets. For more information please read our Canine Cough Fact Sheet.
What is bloat?
Gastric dilation and volvulus syndrome (GDV) is a condition in dogs in which the stomach greatly enlarges and then twists on itself. It commonly is referred to as 'bloat' and is a life-threatening emergency. GDV is a problem seen mostly in large, deep-chested dogs such as the Great Dane, German Shepherd and Doberman but can occur in almost any breed/crossbreed.
For reasons that are not well understood, gas and/or food stretches the stomach many times its normal size and the stomach turns more than 180 degrees on its longitudinal axis, sealing off both the entry and exit from the stomach. The spleen swells placing pressure on the major vein bringing blood back to the heart from the lower body. Many damaging events follow including the release of toxins from the dying stomach lining and heart dysfunction. Without immediate care the dog goes into shock and dies.
Greenacre kennels follows guidelines for the reduction of bloat risk and is aware of the usual symptoms and urgent need for treatment. However we also recognize that often treatment is sadly not successful.
What to bring...
- Vaccination records
.- Emergency contact number for someone who is staying locally and who can act on your behalf if the need arises and we cannot contact you directly
- Any medication required. This includes any routine flea and/or heartworm treatment that may be due to be given during your dogs stay.
- A toy and/or a small piece of washable bedding to make your dog feel more at home in the kennel. Please make sure all items are clearly and permanently labeled with your dogs name.
Before you leave home
- Treat your dog for fleas/ticks using Frontline or similar.
- Worm your dog (a couple of days before!)
- Check when their next heartworm treatment is due
- put their vaccination card in your bag/car so you don't forget it!
- Empty your fridge into your dog. He might enjoy saving that food from going to waste but he wont enjoy the upset tummy he gets from it.
(and neither will we!)
- feed your dog a lot of treats they don't normally get just before their stay. Some people feel bad about putting their dog in kennels but for most dogs it is a fun and exciting experience. However not so much fun for them if they have and uncomfortable upset tummy for the first few days!
On arrival at the kennel
Once you have filled out the paperwork and checked in your dog will be put into one of the exercise areas at the front of the kennel building (unless it is an escape artist). Your dog will stay out for 10-15 mins after you leave before being moved to their kennel room. This enables them to have a sniff around and go to the toilet before going inside.
You will not usually be able to see where your dog is staying when you come to drop them off. This is because having multiple people walk through the kennels upsets all of the dogs already in residence making them bark more and raising stress levels which is not good for anyone.
If you would like to inspect the kennels you are welcome to make an appointment to do so prior to your dogs scheduled holiday.
- try and be matter of fact, calm and happy when leaving your dog (even if you're not feeling it!) Dogs pick up when their owners are stressed and think they have done something to upset you which in turn makes them feel stressed.
- do a long drawn out goodbye when leaving. It will just upset your dog. The best sort of a goodbye is a quick and cheerful one - just as though you were only leaving to go down the shop for a minute rather than leaving the country for a week.
Dogs have no concept of time and for them not seeing you for a day is the same as a week or a month.
On arrival home
Your dog will probably be excited to be home and keen to check out their yard for any new smells. Give them time to do this and also go to the toilet.
Do not feed your dog straight away when you arrive home. It is best to leave them a few hours to settle down before letting them eat. When you do feed them make sure it is just their normal amount of their normal food. No special extra food or treats as this will probably just upset their tummy. The treat of being with you again is reward enough.
It is not unusual for dogs to be quieter than normal for a few days after coming home. This doesn't mean they are upset or angry at you. It just means they have had a very busy holiday and need some time to catch up on sleep!
Just as people can have a great holiday and need some time to recuperate after their trip so too dogs sometimes feel like they need a "holiday to recover from the holiday"!